Cancellations and Returns

·      If I request for a replacement, when will I get it?

Visit the website to check the status of your replacement.

In most locations, the replacement product is delivered to the buyer at the time of picking-up of product. In all other areas, the replacement gets started after the originally delivered product is picked up. Please check the SMS & email we send you for your replacement request for more details.

·      Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Kindly always check a product's Returns Policy on the product page. Visit the website to view the Returns Policy.

·      Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

·      Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

·      How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Ripino account

2. Fill in the details and raise a return request

Once you make a request, you'll get an email and SMS which will confirm that your request is being processed. Based on your request, it may be automatically approved or you may be contacted for further details. If the request is approved, the item will be picked up after which you will get a replacement of item or refund of money. You may also view the status of your return request in real time on the website after logging in your account.

·      I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

1.      The item has been delivered already

OR

2.     The item is non-refundable (e.g. Gift Card)

What is the Buyer Protection policy?

Buyer Protection policy resolves the disputes between buyer and seller. In case a seller rejects your request for a return of related to a product and you are not convinced with the provided reason, you can write to us using the options given on the website. You can dispute the resolution that the seller has shared for your issue until 7 days from the date of delivery and concern is looked into by us on a case-to-case basis.

·      What should I do if I have an issue with the ordered product after the return period?

You can get in touch with the brand or an authorized service centre of the product to claim the warranty for your product (if applicable).

·      What are the checks done for an item that I'm returning?

While the picking up of your product, following conditions linked with the product will be checked:

The field executiveshave the authority of refusing the acceptance of the return if any of the above conditions are not met.For any products, for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. You can view a complete list of all non-returnable products on the website.

How can I return or exchange an item?

To return/exchange your order, follow these simple steps:

1. Go to the website and log into your account.

2. Provide the details of item you wish to return.

3. Finally, request the return.

·      When is a return of aproduct not possible?

Sellers cannot accept returns of item(s) in the following cases:

1.      When an item is damaged because of use or when it is not in the same condition as you received it

2.      When any consumable item has been used or installed

3.      When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories

4.      When non-returnable items are involved such as innerwear. lingerie etc.

5.      When items are tampered with or have missing serial numbers

·      How can I know the status of my refund?

You can visit the website to know the status of refund.

·      What are the modes of refund available after cancellation?

The different refund modes available are:

1. Wallet

2. Provided payment mode by the buyer

3. NEFT transfer

·      When are refunds given?

Refunds are given when:

-             The seller cannot provide a replacement

-             A dispute has been ruled in your favour in-line with Buyer Protection

-             Sellers allow refunds on select categories under certain conditions

Please check the seller's Returns Policy on the product page for more details.

·      I ordered a wrong item. Can I return it?

The sellers' return policies don't support the return of item(s) ordered wrongly. You can replace the item only.

·      What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting the website.

·      Can I change the address for the pick-up the of item(s) in my order?

Yes, if the pincode of the new address is serviceable for pick-up, the address can be modified while creating the return. The address cannot be modified in case the new address is not serviceable.

·      Why have I been asked to ship the item?

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 7 days of the email being sent to you.The seller may not be able to proceed with the return request if the item does not reach the specified address within 7 days.

·      What is the pickup process?

After the acceptance of request of your return or replacement or exchange, the pickup of the originally delivered product will be scheduled. An SMS with additional details will be sent to you on the day of the pickup.In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 7 days of the return related email being sent to you.

·      I have requested for a return for my item. When will it happen?

You can now track the status of your return easily right from your Ripino account. You will also receive an email & SMS with the details of your return.

·      Suppose i have requested a replacement, when will I get it?

You may visit the website to ceck the status of your replacement. Mostly, the replacement item is delivered to you at the time of pick-up. Sometimes, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

·      I've still not received the refund in my bank account.

Suppose you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

·      How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?

You can ask and suggest the seller regarding the mode of refund.

·      How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 2 hours.